At Amit Tools, we are committed to providing genuine, high-quality products and a smooth shopping experience. All products sold on our website are brand new and sourced from trusted manufacturers or suppliers.

If you receive a product that is damaged, defective, or different from what was ordered, our Shipping & Return Policy is designed to assist you with an appropriate resolution.

Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in original condition
  • Be returned with original packaging, manuals, and accessories
  • Not show signs of installation, damage, or misuse
  • Be returned within the specified return request period

We cater to informed industrial and professional users and expect customers to understand the suitability and application of products before purchase.

Non-Returnable Cases

  • Return requests made outside the allowed return period
  • Products damaged due to misuse, mishandling, or installation
  • Items not returned in original condition or packaging
  • Consumable items that have been used or installed
  • Products without manufacturer warranty coverage
  • Customized or made-to-order products
  • Items marked as non-returnable on the product page
  • Heavy machinery products where manufacturer service support applies

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our support team within 2 days of delivery.

Email: support@amittools.com

Wherever possible, we will arrange reverse pickup through our courier partners. If pickup service is unavailable in your area, you may return the product using a third-party courier service.

Incorrectly Ordered Products

Products ordered incorrectly due to customer error may be accepted for return only after prior approval from our support team.

In such cases, a 15% restocking charge may apply.

Customized, special-order, or made-to-order products are non-returnable and non-cancellable.

Order Cancellation Policy

Orders can only be cancelled before dispatch.

To request cancellation, please email us at: support@amittools.com

Orders that have already been shipped cannot be cancelled. If cancellation is requested after shipment, applicable courier and handling charges may be deducted.

Cancellation Processing Time

Cancellation requests are generally processed within 24–48 hours.

Refunds, if applicable, may take 7–10 business days to reflect in your account depending on your bank or payment provider.

Shipping Policy

Amit Tools works with trusted third-party logistics and courier service providers to ensure safe and timely delivery.

  • Heavy products are generally shipped via surface transport
  • Lightweight items may be shipped through air courier services
  • Delivery timelines may vary depending on location and product type
  • Remote locations may require additional delivery time
  • Alternative courier services or India Post may be used where required

Estimated delivery timelines are indicative and may vary due to unforeseen logistical or geographical conditions.

Contact Information

For any questions related to shipping, returns, or cancellations, please contact us:

Email: support@amittools.com